General Terms and Conditions
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Company data:

Rue du Joncquoy 6
7910 Arc-Ainières
0456 42 14 07

VAT BE 0800.530.013
RPR Mons-Charleroi, Tournai section
IBAN BE85 7350 6305 1806

Article 1: General Provisions

The e-commerce website of RaFoLL, a limited company with its registered office at Rue du Joncquoy 6 -7910 Arc-Ainières, VAT BE 0800.530.013, RPR Mons-Charleroi, Tournai section, hereafter RaFoLL offers its customers the opportunity to purchase the products from its online store online.

These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through RaFoLL’s online store, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other conditions. Additional conditions of the Customer are excluded, except when accepted by RaFoLL in advance, in writing and expressly.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and any other taxes or duties that the Customer is obliged to pay.

If delivery, reservation or administrative fees are charged, this will be stated separately.

The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind RaFoLL. RaFoLL is, as far as the correctness and completeness of the offered information is concerned, only bound to a means obligation. RaFoLL shall in no case be liable in case of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while supplies last and may be modified or withdrawn by RaFoLL at any time. RaFoLL cannot be held responsible for the unavailability of any product. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online Purchases

You can purchase a desired item by moving it to your shopping cart. Once you are done with your shopping cart, you can select the desired delivery and payment method to complete the process.

The Customer has the choice between the following payment methods:

by credit card
by bank card
by bank transfer to account number BE85 7350 6305 1806
RaFoLL is entitled to refuse an order due to a serious shortcoming of the Customer in relation to orders involving the Customer.

Article 5: Delivery and execution of the agreement

Delivery will take place while supplies last.

Under the rules of the Distance Selling Act, RaFoLL will fulfill orders at least within 30 days. If this is not possible (due to the order being out of stock or no longer available) or if there is any other reason for delay or not (fully) executing the order, the consumer will be notified within 1 month of placing the order and has the right to cancel the order without cost and notice.

The place of delivery is the address which the consumer has made known to RaFoLL.

RaFoLL’s delivery obligation will, unless proven otherwise, be fulfilled as soon as the goods delivered by RaFoLL have been offered to the customer. In the case of home delivery, the carrier’s report of refusal of acceptance shall serve as full proof of the offer to deliver.

All deadlines mentioned on the website are indicative. No rights can therefore be derived from the deadlines mentioned.

Items ordered through this web store are delivered in Belgium and the Netherlands.

Delivery is made by Bpost.

Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to RaFoLL without delay.

Risk for loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier was instructed by the Customer to transport the goods and this choice was not offered by RaFoLL.

Article 6: Retention of title

The delivered articles remain the exclusive property of RaFoLL until complete payment by the Customer.

The Customer undertakes to draw the attention of third parties to RaFoLL’s retention of title if necessary, e.g. to any person who would come to seize articles that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from RaFoLL in their capacity as consumers.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, the Customer must inform RaFoLL BV – Rue du Joncquoy 6 – 7910 Arc-Ainières,, 0456 72 14 70 of his decision to withdraw from the contract by an unequivocal statement (e.g. in writing by mail, fax or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to RaFoLL BV – Rue du Joncquoy 6 – 7910 Arc-Ainières without delay, but in any case no later than 14 calendar days after the day on which he communicates his decision to revoke the contract to RaFoLL. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way diminished in value, RaFoLL reserves the right to hold the Customer liable and claim compensation for any diminution in the value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, RaFoLL will refund all payments received from the Customer up to that point, including standard delivery costs, to the Customer within a maximum of 14 calendar days after RaFoLL has been informed of the Customer’s decision to revoke the agreement. For sales contracts, RaFoLL may wait to refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer’s choice of a mode of delivery other than the cheapest standard delivery offered by RaFoLL will not be refunded.

RaFoLL will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such refunds.

The Customer cannot exercise the right of withdrawal for:

the delivery of goods manufactured to the Customer’s specifications, or which are clearly intended for a specific person;

Article 8: Warranty

Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty shall not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact RaFoLL customer service at 0456 72 14 70 or and return the item to RaFoLL at the Customer’s expense.

If a defect is found, the Customer must inform RaFoLL as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement shall expire.

The warranty (commercial and/or legal) never applies to defects caused by accidents, neglect, falls, use of the item contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if any, delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

RaFoLL customer service can be reached at the phone number +32 456 72 14 70, by e-mail at or by mail at the following address Rue du Joncquoy 6 – 7910 Arc-Ainières. Any complaints can be directed to it.

Article 10: Penalties for non-payment.
Without prejudice to the exercise of other rights available to RaFoLL, in the event of non-payment or late payment, the Customer shall be liable, ipso jure and without notice, to pay interest at 10% per annum on the unpaid amount from the date of default. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% on the amount involved, with a minimum of €25 per invoice.

Without prejudice to the foregoing, RaFoLL reserves the right to take back items that have not been paid for (in full).

Article 11: Privacy & coo

The controller, RaFoLL respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated and signed request to RaFoLL BV – Rue du Joncquoy 6 – 7910 Arc-Ainières, If necessary, you can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: You may object free of charge to RaFoLL BV – Rue du Joncquoy 6 – 7910 Arc-Ainières,

We treat your data as confidential information and will not transfer, rent or sell it to third parties.

The customer is responsible for keeping his login information confidential and using his password. Your password is stored encrypted, so RaFoLL has no access to your password.

RaFoLL keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us

Article 12: Use of cookies

During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

[…] [Indicate what type of cookies are used and for what purpose:

‘First party cookies’ are technical cookies used by the site visited itself and whose purpose is to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even : a pre-filled form with data that the user has done during previous visits.

‘Third Party cookies’ are cookies that do not come from the website itself, but rather from third parties, e.g. a marketing or advertising plug-in present. E.g., cookies from Facebook or Google Analytics.

For such cookies, the site visitor must first consent – this can be done through a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website].

You can set your Internet browser to not accept cookies, to alert you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through your browser’s settings (via the help function). Keep in mind that certain graphics may not appear correctly, or you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity – non-violation

If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions. Failure at any time by RaFoLL to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Terms are supplemented by other terms and conditions explicitly referred to, and RaFoLL’s general terms and conditions of sale. In case of contradiction, these Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

RaFoLL has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to UNIZO’s grievance procedure is available at

Article 16: Applicable law – disputes

Belgian law applies, with the exception of the provisions of international private law on applicable law.

The courts of the Consumer’s domicile shall have jurisdiction in case of legal disputes. The Consumer can also turn to the ODR platform (

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